Does REI offer free returns? What's their exchange policy?

What's REI returns and exchanges policy? Can you return in-store? How many days do you have to return items to REI for a full refund? Do I need a receipt to return my item to REI? Do items need to be in new condition?
Returns & exchanges policies rating: 4.5 - 2 ratings

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Yes, REI does offer free returns & exchanges.
Knoji Staff
138
Posted Sep 7, 2018

Yes, REI does offer free returns and exchanges. This applies to items purchased online and in store. If you want more information on their returns policy, you can visit their returns policy page here.

Learn more at rei.com.

Shopping tip: (December 14, 2018): Use promo code JKGRE-KWH4W-CNC3Y-5FH8W to save 15% off at rei.com — redeem it here. You can also view more REI promo codes.

Amazon.com is also offering discounts on select REI items on their website.

Update: we've found 131 more outdoor & camping equipment stores that currently offer free returns & exchanges and 672 sports & outdoors stores that are offering free returns & exchanges . You can also view all 6,528 stores that offer free returns & exchanges across all categories.

This user rated REI's returns & exchanges policies: 5.0
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Sam Montana
9
Posted May 19, 2012

Yes, Hobby Lobby does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here.

You might also check out Hobby Lobby's homepage for additional pages with information on returns and exchanges.

This user rated REI's returns & exchanges policies: 4.0
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Rated 4.2 - 39 reviews

About REI

REI is a major outdoor & camping equipment company operating the e-commerce site rei.com. REI sells its products and services in the outdoor & camping equipment vertical, offering discounts and promo codes to its customers infrequently. REI is very well-regarded among shoppers on Knoji, with 39 ratings and an average rating of 4.2 stars. REI scores very highly compared to other brands in the outdoor & camping equipment industry, providing 18 e-commerce features to better serve its customers.

REI's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Yes
REI offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Read full answer >>
Free Shipping:
Yes
REI offers free shipping on all qualifying orders. Get free delivery on your order from REI, program exclusions apply. See details on their free shipping policy page. Read full answer >>
International Shipping:
Yes
REI offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
REI accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
Paypal:
Yes
REI accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that REI may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that REI may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
REI supports a promo code box on their website. Check the REI promo codes page for the latest coupon codes from REI. Read full answer >>
Sales:
Yes
REI runs a clearance and promotions page on their website. Check the official REI sales page for the latest discounted prices and sales directly from REI Read full answer >>
Black Friday Ad:
Yes
REI offers Black Friday ad for qualifying orders and customers, according to their Black Friday ad policies. See policies and program details on their Black Friday page page. Read full answer >>
Cyber Monday Ad:
Yes
REI offers Cyber Monday ad for qualifying orders and customers, according to their Cyber Monday ad policies. See policies and program details on their Cyber Monday page page. Read full answer >>
Military Discounts:
Maybe
It appears that REI may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
REI offers their own coupons and promotions page on their website. Check the official REI coupons page for the latest offers directly from REI Read full answer >>
Student Discounts:
Maybe
It appears that REI may not offer student discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that REI may not offer senior discounts currently. Read full answer >>
Birthday Discounts:
Maybe
It appears that REI may not offer birthday discounts currently. Read full answer >>
Price Matching:
Maybe
It appears that REI may not offer price matching currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that REI may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that REI may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
REI offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Money-back Guarantee:
Yes
REI offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. Read full answer >>
Gift Cards:
Yes
REI offers gift cards and discounted gift cards during special promotional events. Find gift cards for REI. with their gift card program. See policies and program details on their gift cards page. Read full answer >>
Loyalty Programs:
Maybe
It appears that REI may not offer loyalty programs currently. Read full answer >>
Customer Reviews:
Maybe
It appears that REI may not offer customer reviews currently. Read full answer >>
Social Media Pages:
Maybe
It appears that REI may not offer social media pages currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that REI may not accept Affirm financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that REI may not accept Afterpay financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that REI may not accept Klarna financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that REI may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Yes
REI offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Read full answer >>
Mobile Apps:
Maybe
It appears that REI may not offer mobile apps currently. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
REI offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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