REI Forums & FAQ

Does REI accept debit cards or personal checks?

REI does accept personal checks as a form of payment. They accept the following: Visa, including REI Visa MasterCard American Express Discover Brand Cards (including Diners Club Int'l and China UnionPay) Debit cards with a Visa or Mastercard logo JCB REI gift card REI dividend REI ...
Lauren Axelrod answered this on Jul 27, 2012 Posted in REI1 answer — Last reply 46 months ago

Does REI accept PayPal?

REI does not accept Paypal as a form of payment. They accept the following: Visa, including REI Visa MasterCard American Express Discover Brand Cards (including Diners Club Int'l and China UnionPay) JCB REI gift card REI dividend REI also accepts personal checks and money orders for...
Lauren Axelrod answered this on Jul 27, 2012 Posted in REI1 answer — Last reply 50 months ago

Does REI offer a mobile app for iPad, iPhone and Android?

Yes, REI does offer mobile applications for Apple and Android devices. The company website is also optimized for mobile viewing. You may download the apps from the URLs below. REI Mobile Web http://www.rei.com/mobile/rei-mobile-web.html REI Shopping App https://market.android.com/details?i...
TinTinB answered this on Dec 26, 2012 Posted in REI1 answer — Last reply 61 months ago

Does REI ship internationally? Which countries do they ship to?

No, REI does not ship internationally. Currently, the company ships only across the United States. The carriers used are UPS, FedEx or the US Postal Service (USPS).  Please note that certain products cannot be shipped to specific addresses and instead only ship to REI stores; these details are...
Christy Birmingham answered this on Sep 5, 2012 Posted in REI1 answer — Last reply 65 months ago

What payment methods does REI accept? Do they accept PayPal, debit cards, e-checks, or BillMeLater?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

What are REI's return and exchange policies? Do they honor their refund policies?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

What products and services does REI sell / offer?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

Where is REI located? Who is the management team? How can I contact them?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

In general, what's the customer feedback on REI? Have they been reviewed by blogs and news sites?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

How trustworthy is REI? Do they have a BBB rating? Have major media outlets covered them?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

How much traffic does REI's website receive? What is their Alexa Ranking and Google PageRank?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

Where can I find REI's blog, Facebook Page, Google Plus Page, or Twitter feed?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

How safe and secure is REI's website? Do they use secure connections? Does it contain malicious code?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

What are REI's shipping rates and policies? Do they ship internationally? Do they ship on time?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 67 months ago

What is REI's return / refund / exchange policy?

You can return any item you are not 100% satisfied with by mail or at any of their retail stores. You can return an item to a local REI store even if you did buy the product online. You can specify whether you would like a refund, an exchange, repair or bankcard credit.
Sam Montana answered this on May 19, 2012 Posted in REI1 answer — Last reply 68 months ago

What products and services does REI sell / offer?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 72 months ago

What are the main advantages / key differentiators of REI?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 72 months ago

What are the main disadvantages of / common complaints with REI?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 72 months ago

What are sites / companies similar to REI? How do they compare?

answered this on Dec 31, 1969 Posted in REI1 answer — Last reply 72 months ago

Does REI accept Apple Pay?

You might be able to find information about REI's Apple Pay policies here. You can also look on their homepage for additional information on payment methods.
Knoji Staff answered this on May 31, 2017 Posted in REI1 answer — Last reply 231 months ago

Does REI offer discounts to military families and veterans?

You can check this page for more information about REI's veteran discounts and offers. You might also check out their homepage to see if they've posted any additional information about their military discounts. You can also subscribe to their email newsletter, as some stores will send special offers...
Knoji Staff answered this on May 29, 2017 Posted in REI1 answer — Last reply 231 months ago

Does REI price match?

You can check REI's customer service page here to see if they have posted any information about price matching. Alternatively, you can check REI's homepage to check for information regarding price matching.
Knoji Staff answered this on Jun 6, 2017 Posted in REI1 answer — Last reply 231 months ago

Does REI offer free returns? What's their exchange policy?

Yes, REI does offer free returns and exchanges for items purchased on their website. You can see more details of their returns policy here. You might also check out REI's homepage for additional pages with information on returns and exchanges.
Knoji Staff answered this on Jun 6, 2017 Posted in REI1 answer — Last reply 231 months ago

Does REI offer free shipping?

Yes, REI does offer free shipping all the time. You can read more about REI's shipping policies on their website on their shipping policies page. Good luck with your shopping there! If you can't find the information in the link above, you might be able to find more information on REI's homepage her...
Knoji Staff answered this on May 27, 2017 Posted in REI1 answer — Last reply 231 months ago

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